If you’ve had a poor service from us we want to know about it so we can fix things quickly.

Each of our customers is important to us and we believe you have the right to a fair, swift and courteous service at all times.

Tingdene recognises the value in complaints and will accept complaints openly. A complaint is seen as an opportunity to review and evaluate the service we deliver and provide.

Our complaints procedure is clear and precise and we hope that it will provide you, our customer, with the confidence that your complaint will be treated confidentially and with no retribution.