Page 4 - TD Complaints Procedure Leaflet
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We will continue to investigate the complaint Holiday Property Complaints
until we are in a position to send you our Final
decision Letter. If your complaint relates to a holiday
property / property owned by Tingdene, you
If your complaint is upheld, we will provide can write to:
you with fair compensation for any acts or
omissions for which we are responsible. Property Ombudsman
Millford House
Once you have received our Final Decision 43-55 Millford Street
Letter, if you are unhappy with our handling Salisbury
of your complaint; you can refer the matter Wiltshire
to the Financial Ombudsman Service at the SP1 2BP
address provided above.
T: 01722 333306
You must refer the matter to the Financial W: www.tpos.co.uk
Ombudsman Service within 6 months of the
date of our Final Decision Letter. A copy of
the Financial Ombudsman Service leaflet All Complaints
‘your complaint and the ombudsman’ will be
included with our Final Decision Letter. If our onsite team is unable to resolve your
complaint or you are dissatisfied with the
We shall deem the matter closed when: final response you have received you should
contact our Head Office by selecting the
• We have resolved your complaint by close Tingdene Brand you wish to talk to us about.
three business days from receipt to your
satisfaction, and issued a written summary Confidentiality
confirming the outcome of our investigation
• Our investigation has been completed and We will not divulge confidential information
a Final Decision Letter has been sent to to third parties unless we have your written
you, or; consent. We may however divulge some or
all of your details without consent where it
• Where you have indicated, in writing, is necessary for us to fulfill our own and our
acceptance of any earlier response, where legal obligations.
appropriate.
Tingdene Customer Services
Please visit our customer services website to contact us online and/or lodge a complaint:
www.tingdenecomplaints.co.uk
Tingdene, Bradfield Road, Finedon Road Ind Estate, Wellingborough NN8 4HB
Tel: 01933 449090
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